HOW CAN WE HELP YOU?
Find the answers to the most frequently asked questions right here! And if you can't find your answer, you can contact us to ask your question.
How it's made
Each chocolate tells a story, the story of our encounter with a planter. Our chocolates are the fruit of a close and lasting collaboration based on exchange, dialogue and respect. We highlight the work of seven exceptional planters (from Guatemala, Brazil, Madagascar, Mexico, Santo Domingo, Colombia and Sao-Tomé), with remarkable know-how, with whom we work hand in hand to bring out the very best in cocoa.
The cocoa beans are sent directly by the producers to the Manufacture's workshops. This guarantees perfect traceability. Many months of optimization enable us to validate the perfect combination of fermentation and roasting. Manufacture CLUIZEL roasts the beans itself, transforming them into cocoa paste and chocolate. Manufacture CLUIZEL is one of the few Cacaoféviers® in the world to master the transformation of cocoa beans into paste and then into dark, milk or ivory chocolate.
The cocoa beans are fermented to perfection at the planter's, then everything takes place at Manufacture CLUIZEL, from the slow roasting process that perfectly releases the aromas, to the subtle decorations, often done by hand. The result: a palette of tastes from remarkable terroirs, enhanced by traditional or innovative recipes. The 3 Crafts Cacaoféviers®: Manufacture CLUIZEL is one of the few Cacaoféviers® in the world to master the transformation of cocoa beans into paste and then into dark, milk or ivory chocolate. Confectioner: Manufacture CLUIZEL develops its own filling recipes: pralines, marzipan, caramel, nougatine, liqueurs, gianduja... Chocolatier: Manufacture CLUIZEL shapes the confectionery before wrapping it in a thin layer of chocolate and decorating it, often by hand. For the most complex chocolates, up to 66 hands are involved in the manufacturing process.
My order
You can cancel your order directly from your account, “My orders”, only if it is not being processed (preparation, shipping...), or by e-mail to boutique-en-ligne@cluizel.com. No cancellation is possible when the order is being shipped.
Colissimo: for delivery in France and Europe. The estimated delivery time is 3 to 5 working days from Mesnils sur Iton for delivery in France. CHOCORONCENAY will deliver your order by Colissimo for any shipment < 30kg, and by carrier for any shipment > 30kg. We prepare and pack your order with great care within 24 to 48 hours. We pay particular attention to the packaging of your items to ensure that you are completely satisfied with your order. In hot weather, we adapt our packaging to the climatic conditions. Our customers recognize this as a guarantee of quality.
Credit card - Paypal. You have access to a secure payment tool that uses proven cryptographic techniques and complies with various banking regulations.
We only enclose a delivery note (without price) in your parcel. Your invoice is available in your account, under “My orders”.
Your invoice is available from your account, in the “My orders” section.
You can leave a review of a product in the “Reviews” tab on the product page.
Delivery by colissimo against signature.
Allergens
Chocolates are best stored between 16 and 18°C in a cool, dry place. The best-before date (DLUO) is indicated on the back of each Manufacture CLUIZEL product.
Allergen and trace information can be found in the “ingredients” tab of each product sheet. Allergens are easy to spot as they are in bold type.
La Manufacture CLUIZEL uses only healthy products and guaranteed noble ingredients. We use rapeseed lecithin for preservation, and only natural colorants (curcumin, carotene, beet, etc.) free from E171 and E172 for decoration, and no other additives.
The Manufacture CLUIZEL is the originator of a quality commitment that is unique in the world, certifying the selection of raw materials and mentioned on all its products. This “Noble Ingredients” commitment ensures that only pure cocoa butter, bourbon vanilla beans and sugar are used in the composition of the chocolate. What's more, our chocolates are guaranteed to contain no soy or flavoring added during the manufacturing process. In addition to cocoa beans, the Manufacture also carefully selects the raw materials essential to its creations and interiors. What's more, the Manufacture CLUIZEL has eliminated E171 - E172 colorants from its products, replacing them with coloring ingredients to guarantee ever healthier, more natural products.
My Account
In your account, you'll find all your personal information, addresses, order history, used and available coupons, RGPD information, your wish list, cookie preferences and loyalty.
You can change your password in the “Information” section of your account. If you've forgotten your password, click on “Forgotten password”. You will then receive an e-mail to reset your password. Check that the e-mail is not stuck in your spam folder.
You can create delivery addresses from your account, in the “Addresses” section, or directly in your shopping basket validation at step 2: “Contact details”.
Open an account and earn loyalty points for every purchase you make in our online store. - Each purchase earns you points: 1 € = 1 loyalty point - Every 200 points receive a 10 € voucher valid for 3 months.
For every 200 points you earn, you'll receive a €10 voucher valid for 3 months, which you can redeem directly from your shopping basket as soon as it becomes available. You can view your coupons and track your loyalty points directly from your account, in “Coupons” and “Loyalty”.
Sign up for our newsletter to take advantage of our special offers and be the first to know about new products.
You can create your wish list by clicking on the “heart” of the desired products. You can then add or delete items from your wishlist.
RGPD is the General Data Protection Regulation, you can view what information is stored there.
Chocolate delivery
Christmas chocolate delivery times are communicated to you directly when you place your order and by e-mail.
Easter chocolate delivery times are communicated to you directly when you place your order and by e-mail.
Delivery times for Valentine's Day chocolates are communicated to you directly when you place your order and by e-mail.
Delivery times for Mother's Day chocolates are communicated to you directly when you place your order and by e-mail.
Chocolate delivery times for Father's Day are shared with you on the website and by e-mail.
Your order is carefully protected during delivery. The quality of our packaging has evolved considerably in recent years. We have made great strides in adopting recyclable materials for our parcels. This initiative not only reduces our ecological footprint, but also ensures that our products reach our customers in perfect condition. By using sustainable, environmentally-friendly materials, we are committed to protecting our planet while maintaining high standards of quality and safety for our packaging.
Chocolate delivery in summer: To ensure that our chocolates arrive in perfect condition, we have implemented innovative solutions. We use isothermal packaging and cooling gel packs to maintain optimum temperature during transport. Thanks to these measures, our customers can enjoy their favorite chocolates even in the hottest months, without compromising quality or freshness.